GDPR Compliance Statement

Last updated: June 26, 2026

Our Commitment to Data Protection

feral-grove is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This statement outlines how we comply with data protection principles and respect your rights as a data subject.

Data Controller

feral-grove acts as the data controller for personal information collected through our services. We determine the purposes and means of processing your personal data.

Contact details:
feral-grove
127 Kensington Park Road
London W11 2ES
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract performance: Processing necessary to fulfill our rental agreement with you
• Legal obligation: Compliance with legal requirements such as identity verification and financial record keeping
• Legitimate interests: Improving our services and communicating with clients, balanced against your rights and interests
• Consent: Where you have explicitly agreed to specific processing activities

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You may request a copy of the personal information we hold about you. We will provide this within one month of your request.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances.

Right to Data Portability

You may request to receive your personal data in a structured, commonly used format or have it transmitted to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision making or profiling that produces legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month. In complex cases, this may be extended by two additional months, and we will inform you of any such extension.

You may also lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Data Security Measures

We implement appropriate technical and organizational security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Staff training on data protection principles
• Secure backup and disaster recovery procedures

Data Retention

Personal data is retained only as long as necessary for the purposes collected or as required by law. Rental records are typically retained for seven years to comply with financial regulations. After this period, data is securely deleted or anonymized.

International Data Transfers

Your personal data is processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place as required by GDPR.

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.