Privacy Policy

Last updated: June 26, 2026

Introduction

This Privacy Policy explains how feral-grove collects, uses, and protects personal information provided through our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection legislation.

Information We Collect

When you make a reservation or contact us, we may collect the following information:

• Full name and contact details including email address
• Driving licence information and identification documents
• Payment information and billing address
• Rental preferences and service selections
• Communication records between you and our team

How We Use Your Information

The information we collect is used for the following purposes:

• Processing vehicle rental reservations and managing bookings
• Verifying identity and driving credentials as required by law
• Communicating with you regarding your reservation
• Processing payments and managing financial transactions
• Improving our services based on client feedback
• Complying with legal and regulatory obligations

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted data transmission, and restricted access to personal information.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Rental records are typically retained for seven years in accordance with financial regulations.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties except:

• When required by law or legal process
• To service providers who assist in our operations, under strict confidentiality agreements
• With your explicit consent

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates acceptance of the revised policy.

Contact Information

For questions regarding this Privacy Policy or our data practices, contact us at [email protected] or write to 127 Kensington Park Road, London W11 2ES, United Kingdom.